Questions & Answers
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What is Kuthkrit?
Kuthkrit is a curated Indian craft and décor brand bringing traditional craftsmanship into contemporary spaces. We offer handcrafted art, sculptures, spiritual pieces, wall décor, terracotta creations, and other culturally inspired products.
Are Kuthkrit products handmade?
Many Kuthkrit products are handcrafted or feature handcrafted elements. Slight variations in colour, texture, finish, and detailing may occur due to the nature of the materials and the crafting process.
Will my product look exactly like the photograph?
Not necessarily. While we aim to represent our products as accurately as possible, handcrafted items may have slight variations in appearance. Lighting, photography, and screen settings can also affect how colours appear.
These natural variations make each handcrafted piece unique.
Do you deliver across India?
Yes. Kuthkrit delivers to serviceable locations across India. However, certain remote or restricted PIN codes may not be serviceable.
Please enter your PIN code during checkout to check delivery availability.
How much is shipping?
Our shipping charges are as follows:
Standard Shipping: ₹50
Fast Shipping: ₹150
Free Standard Shipping: On orders above ₹4,999
The applicable shipping charge will be displayed during checkout. Free shipping applies to eligible orders under the applicable shipping terms.
How long does delivery take?
Our standard delivery generally takes 5 – 7 business days after dispatch.
Fast delivery generally takes 2–3 business days after dispatch.
These are estimated timelines and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.
Are product colours and dimensions accurate?
We make every effort to display accurate product photographs, descriptions, and dimensions. However, colours may appear slightly different depending on your device and screen settings. Please review the product specifications before placing your order.
How is the recipient reimbursed?
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Will out-of-stock items be restocked?
Restocking depends on product availability, materials, and production schedules. Some handcrafted items may be available in limited quantities. Please contact our support team to enquire about the availability of a specific product.
How do I place an order?
Browse our collection, select your preferred product, add it to your cart, and proceed to checkout. Enter your delivery details, select an available shipping option, and complete your payment using one of the supported methods.
You will receive an order confirmation once your order has been successfully placed.
What happens after I place an order?
After your order is placed, we process the order details and prepare the items for dispatch. Once your order has been shipped, tracking information will be shared through the available communication channels.
Processing and delivery times may vary depending on product availability and your delivery location.
Will I receive the same product that I see in the picture?
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What payment methods does Kuthkrit accept?
Kuthkrit accepts the online payment methods made available at checkout, which may include:
UPI,Credit cards,Debit cards,Net banking
Is Cash on Delivery (COD) available?
No. Cash on Delivery is currently unavailable. All orders must be paid for online using an accepted payment method at checkout.
Can I cancel my order?
You may request cancellation before your order is dispatched. Once the order has been dispatched, cancellation may not be possible.
Please contact our support team as soon as possible if you wish to cancel an order. Cancellation requests are subject to order status and our applicable policies.
Can I change my delivery address after placing an order?
Please contact our support team immediately if you need to change your delivery address. Address changes may be possible before dispatch but cannot be guaranteed once an order has been shipped.
How long will my order take to be dispatched?
Dispatch time depends on product availability, order processing, and packaging requirements. Delivery timelines begin after dispatch. If your order experiences an unusual delay before dispatch, please contact our support team for an update.
Can I track my order?
Yes. Once your order has been dispatched, tracking details will be shared through the available communication channels. You can use the tracking information to follow your shipment's progress.
What should I do if my tracking information has not been updated?
Courier tracking information may take some time to update after dispatch. If there has been no update for an extended period or your order appears delayed, please contact our support team with your order number so we can assist you.
Do you ship internationally?
Currently, Kuthkrit ships within India only. International shipping is not available at this time.
What is the return window?
Eligible products can generally be returned within 2 days of delivery, subject to our Return Policy and applicable eligibility conditions.
Please inspect your order upon arrival and contact us within the specified period if you need to report an issue.
How can I return an item?
To request a return:
Contact our support team within 2 days of delivery.
Provide your order number and the reason for the return.
Share photographs or other supporting evidence if requested.
Wait for return instructions and approval before sending the product back.
Returns are subject to eligibility checks and our Return Policy.
What if my product arrives damaged?
Please contact us within 24 hours of delivery and provide your order number, clear photographs of the damaged product and packaging, and an unboxing video if available.
Keep the original packaging until the issue has been reviewed. We will assess the claim and communicate the appropriate resolution under our applicable policy.
What if I receive the wrong product?
Please contact our support team within 24 hours of delivery. Share your order number and photographs of the product received. After verification, we will guide you through the applicable resolution.
Can I exchange a product?
Exchange requests are subject to product availability and our applicable Return Policy. Please contact our support team before sending any item back. Exchanges cannot be guaranteed for every product.
Are customised or personalised products returnable?
Customised or personalised products are generally non-returnable unless they arrive damaged, are defective, or differ from the product ordered, subject to applicable policy terms.
When will I receive my refund?
Once an approved return is received and inspected, the refund is generally initiated within 10–12 business days.
The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
Will my refund be credited to the original payment method?
Refunds will generally be processed through the original payment method, where supported. If an alternative refund method is necessary, our support team will communicate the applicable procedure.
The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
Who pays for return shipping?
Return shipping arrangements and any applicable charges depend on the reason for the return and the terms of our Return Policy. Please contact our support team for instructions before shipping an item back.
The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
How can I contact Kuthkrit?
For questions about products, orders, shipping, returns, or refunds, please contact us using the details below.
Kuthkrit
kuthkritshop@gmail.com
9433780787
A/70, Laxminagar, South Dum Dum, Kolkata -700074
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
