Return & Refund Policy

Return Window

Eligible products can be requested for return within 1 day from delivery.

The product must be:

  • Unused
  • In its original condition
  • Undamaged
  • In original packaging
  • Accompanied by the order details/invoice
  • Free from signs of use, alteration or damage

Products Eligible for Return

A return may be accepted when:

  • You received the wrong product
  • The product arrived damaged
  • The product has a manufacturing defect
  • The product is materially different from its description
  • The product received is incomplete

Non-Returnable Products

Unless required by applicable law, the following may not be eligible for return:

  • Customised/personalised products
  • Made-to-order products
  • Products damaged after delivery due to customer handling
  • Used products
  • Products without original packaging
  • Products altered or repaired by the customer
  • Products returned after the applicable return period

Natural Handmade Variations

Handcrafted products may have minor variations in:

  • Colour
  • Texture
  • Pattern
  • Shape
  • Finish
  • Patina
  • Minor surface marks

These characteristics may differ slightly from product photographs and are part of handmade craftsmanship.

How to Request a Return

Email us at kuthkritshop@gmail.com with the following details:

  • Order number
  • Product name
  • Reason for return
  • Photographs
  • Video or unboxing video, where relevant

Our team will review the request and communicate the next steps.

Return Shipping

For products that are damaged, defective, incorrect or materially different from what was ordered, Kuthkrit will arrange or reimburse applicable return shipping, subject to verification.

For other eligible returns, return shipping may be borne by the customer. The applicable terms will be communicated when the return is approved.

Refund Policy

Once a return is approved and the product is received and inspected, Kuthkrit will process the applicable refund.

Refund Methods

Refunds will generally be made to the original payment method used for the order. For certain payment methods, refunds may be processed through the payment gateway or another appropriate method.

Refund Timeline

After approval, refunds are generally initiated within 5–7 business days. The actual time taken for the amount to appear in your account may depend on your bank or payment provider.

Full Refund

A full refund may be applicable when:

  • The wrong product was delivered
  • The product arrived damaged
  • The product has a verified manufacturing defect
  • The product is materially different from what was ordered
  • Kuthkrit is unable to fulfil a prepaid order

Partial Refund

Where applicable, a partial refund may be offered for an approved issue where the customer retains the product.

Cancelled Orders

Orders may be cancelled before dispatch by contacting Kuthkrit as soon as possible.

Once an order has been dispatched, cancellation may not be possible, and the customer may need to follow the applicable return process.

Shipping Charges

Original shipping charges may not be refundable for customer-initiated returns unless required by applicable law or specifically approved by Kuthkrit.

For damaged, defective, incorrect or materially misrepresented products, applicable shipping charges will be handled in accordance with our return process.

Refund Not Received?

If your refund has been approved but you have not received it after the stated processing period, contact kuthkritshop@gmail.com with your order number and refund details.